Frequently Asked Questions


About Snug


Q: What is Snug?

A: Snug is a platform where you can book the time of a talent user, at a fee for a coffee at a nearby café, on demand. The fee is as decided by the talent user. The meet is face to face one on one. Our mission is to get you to experience people and create the most enriching, authentic and memorable real life experiences for people in the world.

Q: What occasions are Snug meets good for?

A: Snug meets are perfect for any person! Want to spend time with your celebrity idol? You are in awe of an achiever? Or you just want to hear it from your favorite talent? As long as you are interesting enough too, the talent user will be excited to meet you over coffee at a nearby cafe!

Q: Can I be notified when new talent joins Snug?

A: Yes! There are 2 ways to be notified when your favorite talent joins Snug! You can subscribe to our newsletter at hello@thesnug.app, or if you request a talent by writing an email to hello@thesnug.app - you will get an email as soon as they join.

Q: How do I contact the Snug team?

A: We’d love to chat! Feel free to contact us here - hello@thesnug.app, and one of our team members will get back to you as soon as possible. You may also whatsapp on +91 91368 11885

Q: How can I request to join Snug as Talent?

A: You can request to join Snug here .


Booking a Snug Meet


Q: How do I book a Snug meet?

A: All of our talent can be found on our website and our Android app – pick your talent, pay the fees, select a café and you’re good to go meet them at the café within the stipulated time, once the talent user has accepted your request!

Q: Are there any rules for Snug meet requests?

A: We like to keep Snug meets as authentic and interesting to our talent as possible, but please be appropriate and kind. Note: In some cases, your Snug meet request will be rejected if the talent finds it from someone inappropriate, explicit or will damage the talent’s image.


Receiving a yes for a Snug meet


Q: How will I receive my Snug meet acceptance once the talent agrees?

A: It will be sent to you as an app notification and the phone number that you provided when you requested the Snug meet. Woohoo!

Q: How long will my Snug meet request take to be fulfilled?

A: Our talent user will typically agree immediately. If your request isn’t completed in time, it will expire and you will be refunded.

Q: Is the talent guaranteed to make my Snug meet?

A: We make it our top priority that every user gets their Snug meet. It is possible that your request could expire or the talent may not turn up at all, but we do our best to make sure that all Snug meets are completed.

Q: Can I update my request after I have already booked?

A: No! You will not be able to update/withdraw the meeting request once made. Please send us an email to hello@thesnug.app immediately when you come to know of the updations and we can see what we can do about this. No assurances here.

Q: Can I have a reaction video featured on Snug ?

A: Absolutely! We’ll feature great reaction videos on our homepage, social media pages and our newsletter – we love seeing our fans reactions! Send them to hello@thesnug.app.


Payments


Q: How much is a Snug meet?

A: The cost of a Snug is set individually by our talent, and therefore the price will range depending on who you request! The minimum fee will be INR 500. Talent Users can change their price at any time but you will only be charged the price you booked it for.

Q: When will my credit/debit card be charged?

A: Your card will be charged when you click on “Confirm meeting” after clicking on “Book for coffee” and checking out the meeting café details. In the event of a cancellation/decline/expiration of your meet request, the refund charge will be released within 48 hours.

Q. I have already been charged, but haven't met my Snug talent?

A: We want to ensure funds are available for when talent accepts your Snug meet request. So if your meeting request with the Snug talent is cancelled/declined/expired, you will be refunded the amount within 48 hours.


FAQ for Talent & Interested Talent


Q: What is Snug?

A: Snug is a platform where you can book the time of a talent user, at a fee for a coffee at a nearby café, on demand. The fee is as decided by the talent user. The meet is face to face one on one. Our mission is to get you to experience people and create the most enriching, authentic and memorable real life experiences for people in the world.

Q: How can I request to join Snug as Talent?

A: You can request to join Snug here.

Q: Can I do Snug meets for charity?

A: Absolutely - we’ve found Snug meets are a great way to fundraise! A number of people on Snug have their funds sent to the charity of their choice, and you can write to us at talent@thesnug.app with subject as “For Charity”. Q: How time consuming is doing a Snug meet?

A: On average, it takes about 45 - 60 minutes but it’s completely up to you! Q: What is the revenue split?

A: All of our talent gets what they have requested their charge to be. Our variable fees will be charged over and above that fee. We handle all payment and processing. In order to be fair to all of our talent, this is a non-negotiable rate.

Q: How is the price determined?

A: Talent Users sets their own price and can change it at any time!

Q: How can I make more money on Snug?

A: We see an average of 500%+ increase in bookings when talent lets their fans know that they’re on Snug! An Instagram post, a swipe up on your Instagram story, Tweet, Facebook post, or mention/link on your YouTube or any other channel you frequent along with your followers is a great way to significantly increase your bookings!

Q: Can I refer Talent to Snug and get paid?

A: Yes! We have a Talent-to-Talent Referral Program where you’ll receive 5% of the earnings of anyone you refer, for a full year! The 5% is taken out of Snug’s cut. Use this to make money while you’re sleeping!

Q: What type of talent are you looking to have on Snug?

A: We’re always looking for great talent that wants to better engage with their fan base in a more personalized way, while creating moments that inspire for their fans in real life! People with a great sense of humor, good listeners, calming talkers, relationship experts, micro-celebrities like actors, chefs, writers, comedians, sportsman, people in challenging professions - firefighters, army people, ER room nurses, pilots, air hostess, motormen (women), investigators, masseur, doctors, intriguing personas like bikers, tattoo experts, LGBTQ participants, adventure sports persons , bartenders, baristas and so many more.

Q: Will Snug promote talent joining the platform?

A: Yes, we often promote our talent joining across our social media pages. However, we leave it up to talent to let their fans know that they’re active on Snug! The best way to do this is with a mention on your favorite social channels.

Q: Are there costs associated with joining Snug?

A: Nope. We handle all payment and processing fees for you!

Q: Is there any obligation to joining Snug?

A: There is no obligation and you can leave the site at any time. However, our only ask is that you always complete Snug meet requests to ensure the best possible fan experience.

Q: Is it possible to pause requests if I am traveling or busy?

A: Yes, you can make yourself temporarily unavailable, though please remember that you have a day to complete Snug meet requests and you can do them from anywhere, simply email us at talent@thesnug.app for your unavailability!

Q: Can you decline Snug requests?

A: Yes. You can decline any request that you feel uncomfortable doing. You can also report requests in which case we may block an individual from requesting again.

Q: Will fans know my contact information if I do a Snug?

A: No - we’re your shield! It’s important to us that we keep your personal information safe and secure.

Q: How do I get paid?

A: Money will be deposited in your account daily on a 2-day rolling basis. You can set up your banking via an email to talent@thesnug.app!

Q: What if I feel bad about charging my fans?

A: About 90% of Snug talent users are booked by your biggest fans! You’re simply providing your fans with currently unobtainable experiences that inspire, while monetizing your DMs.

Q: Where Can I find Snug’s terms?

A: You can find our terms here.